Privacy Policy

Introduction

Welcome to rk111, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting your privacy and handling your personal data with the utmost care and transparency. This Privacy Policy explains what information we collect when you use the rk111 platform, how we use that information, and the choices available to you regarding your data.

By accessing or using rk111 — including our website at rk111.lat, mobile interfaces, and related services — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all users of rk111, including registered members and visitors based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

Information We Collect

rk111 collects personal information in order to provide you with a secure, personalised, and compliant gaming experience. The categories of information we collect fall into two broad groups: information you provide to us directly, and information we collect automatically.

Information You Provide Directly

• Account registration details: full name, date of birth, email address, username, and password.
• Identity verification documents (where required for KYC compliance): national ID card, passport, or other government-issued documents.
• Financial information: bKash, Nagad, Rocket, or Upay mobile wallet details, or banking information necessary to process deposits and withdrawals.
• Communications you send to our support team, including queries, complaints, and feedback.
• Any additional information you voluntarily submit via forms, surveys, or promotional participation.

Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Usage data: pages visited, games played, betting history, session duration, click patterns, and in-app navigation events.
• Cookies and similar tracking technologies — see our Cookies section for full details.

How We Use Your Information

rk111 uses the personal information we collect for the following lawful purposes:

• Account creation, management, and verification — to confirm your identity and maintain your player account securely.
• Transaction processing — to handle deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests promptly.
• Customer support — to respond to your enquiries and resolve any disputes or technical issues with your account or gameplay.
• Fraud prevention and platform security — to detect, investigate, and prevent fraudulent activity, money laundering, and other unlawful conduct on our platform.
• Personalisation — to tailor game recommendations, bonuses, and promotions to your preferences and betting habits.
• Legal and regulatory compliance — to fulfil our obligations under applicable laws, respond to lawful authority requests, and maintain records required by responsible gaming standards.

We do not use your personal information for any purpose beyond those listed above. We will seek your explicit consent before using your data in any new or materially different manner.

Data Sharing and Disclosure

rk111 does not sell, rent, or trade your personal data to any third party. However, in limited and necessary circumstances, we may share your information with trusted parties as follows:

Service Providers

We work with carefully selected third-party vendors who help us operate rk111 — including payment processors, identity verification services, fraud prevention tools, and platform analytics providers. These partners are contractually bound to handle your data only as instructed by rk111 and in strict compliance with applicable data protection standards.

Legal Obligations

We may be required to disclose your personal data in response to a court order, regulatory demand, or other lawful request from a competent authority. In such cases, rk111 will disclose only the minimum information strictly necessary to comply with the legal requirement and will notify you where permitted by law.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of rk111's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide advance notice of any such change and ensure the receiving party is bound by equivalent privacy protections.

Cookies and Tracking Technologies

rk111 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and analyse how our services are used. We use three categories of cookies:

• Essential cookies — required for the site to function correctly, enabling secure login sessions and core navigation.
• Analytics cookies — help us understand how users interact with rk111, allowing us to improve page performance and user journeys.
• Preference cookies — remember your settings such as language choice, so you do not have to reconfigure on each visit.

Most modern browsers allow you to control or disable cookies through their settings. Please note that disabling essential cookies may impair certain features of rk111. By continuing to use our platform, you consent to the placement of cookies in accordance with this policy.

Data Retention

rk111 retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. For active accounts, data is retained throughout the life of your account. Upon account closure, we may retain certain data for a minimum period required for legal, regulatory, and anti-fraud compliance purposes.

Transaction records and financial data are typically retained for a minimum of five years following the date of the transaction in line with standard financial recordkeeping requirements. Once the applicable retention period expires, your data is securely deleted or anonymised.

Your Data Rights

As a user of rk111, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected].

• Right of Access — you may request a copy of the personal data we hold about you at any time.
• Right to Rectification — if any of your data is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure — subject to legal retention requirements, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing — you may ask us to limit how we use your data in certain circumstances, for example while a dispute is being investigated.
• Right to Object — you may object to the processing of your data for direct marketing purposes at any time, and we will honour that request promptly.

We will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by an additional 30 days, and we will inform you of the extension and the reasons for it.

Data Security Measures

rk111 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that restrict internal data access on a strict need-to-know basis, regular security audits and vulnerability assessments, and two-factor authentication options for player accounts.

While we take every reasonable precaution to secure your data, no system can be guaranteed to be 100% immune to breaches. In the unlikely event of a data security incident that affects your personal data, rk111 will notify you promptly and take immediate steps to contain and remediate the situation.

Third-Party Links

The rk111 platform may contain references to third-party services such as game providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. rk111 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external service you choose to engage with. This Privacy Policy applies solely to information collected directly by rk111 through our platform.

Children's Privacy and Age Restriction

rk111 is strictly an adult platform. Our services are intended only for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that your child has provided personal information to rk111, please contact us immediately at [email protected] and we will take prompt action to delete that information from our records.

Changes to This Privacy Policy

rk111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or the services we offer. When we make material changes to this policy, we will update the effective date shown at the top of the page and, where appropriate, notify registered users by email or via a prominent notice on our platform.

Your continued use of rk111 after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed of how we protect your data.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rk111 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are available around the clock, seven days a week, to assist users across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Email: [email protected] — We aim to respond to all privacy-related enquiries within two business days.